Community Manager

position overview

The Community Manager is responsible for supporting community engagement plans, engaging players in conversations on forums and social channels and supporting the creation of community content such as FAQs, live-streams, and guides. Community Managers have a thorough understanding of AAA mobile game genres and platforms, including fluency with games-as-a-service practices and production/business models.

Essential Functions/Responsibilities

  • Lead and support social channel strategies and content calendars
  • Responsible for creating player focused messaging for all aspects of the game, for use on all social channels
  • Advocate for the player! Serve the needs and feedback of our players both internally and externally
  • Utilize and manage social channels (Facebook, Instagram, YouTube, etc.) to support player engagement and retention
  • Monitor, document, record and engage with players on social channels, official and un-official (based on size)
  • Create weekly community summary reports that highlight posts/engagement, review scores, community sentiment, and any actionable player issues and needs
  • Establish player feedback loops by working closely with QA and Live Ops/Production to coordinate responses to player issues and concerns, ensuring a positive player experience
  • Work with the marketing and game teams to develop and maintain highly engaging community content such as game videos, podcasts, developer interviews, product updates, and animated gifs across social platforms, targeted to our game’s unique audiences
  • Identify and evaluate new social opportunities on new and emerging social platforms
  • Build and foster relationships with top online influencers and genre leaders based on IP
  • Work with the team to ensure that the player community’s feedback/issues are known (and communicated out)
  • Maintain consistent presence and tone, and promote player-friendly environments, within social channels and forums like discord and Reddit
  • Support broader social media drives and initiatives companywide
  • Own community management, meaning speaking in large group settings to voice player concerns (when needed) and following up with Customer Support to give status updates
  • Work with Marketing on Community education initiatives such as informational campaigns, campaign copywriting and partner cross promo initiatives
  • Exemplify reliability, accountability, and professionalism in all work-related

Skills and Abilities

  • Able to manage multiple, competing tasks and be self-directed in a quickly evolving environment
  • Able to shift priorities swiftly when needed, including re-organizing calendar to accommodate LiveOps event date changes and partner initiatives
  • Ability to give detailed feedback and communicate direction between internal teams and external partners
  • Excellent organization and communication
  • Ability to work collaboratively in a team environment      
  • Detail orientated
  • Proficient with MS Office, especially Word, Excel, and PowerPoint
  • Drive to innovate community practices and bring community management to the next level

Education and Experience

  • 3+ years of community/social media, or marketing and copywriting experience in gaming or similar entertainment industries
  • Previous experience with user moderation in an online environment, including experience working with forum, live chat, or other game mastering tools
  • Strong understanding of online community platforms/channels, policies, and best practices
  • Strong understanding of popular social networking tools and trends
  • Knowledgeable on latest technologies and techniques used in building and maintaining successful social channels

Apply today!

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